FAQ

TheTechMart (Pty) Ltd refund and return policy is as follows:

 

1. All devices purchased at TheTechMart have a 3 month warranty.

 

2. A warranty card will be issued to you as a customer upon the purchase of the specific device.

 

3. The warranty card will have a quality checklist that the sales agent has completed, showing that the device was tested and passed the functionality checks.

 

4. The warranty card will serve as your warranty token and proof. Keep it safe. With the warranty card, you as a customer are eligible for a full device replacement within the first three months of purchase, as long as the device is in the same condition as when you purchased it.

 

5. Once you lodged a replacement request, it will take between 7-14 days for the replacement to be completed.

 

6. In the case of refunds, customers are eligible for a full refund within the first 7-14 days of purchase. Thereafter, you as a customer are eligible for a 90-95% refund value of the device purchased.

 

8. After the warranty period has expired, customers will still be eligible to receive discounted repairs on their device [up to 30% discount depending on the parts requiring repair]. This benefit is only made available to customers of TheTechMart.

 

9. Note: In the case, where you want to upgrade your device within the 3 months warranty period , your device will hold its original value for the trade-in transaction.